Intelligence Squared FAQ

Please consult our FAQ below if you have any queries about IQ² online membership, tickets, or any other aspect of the IQ² website or events. If your query is not covered by the answers below, please email us and we will do our best to answer your question as soon as possible.

Ticketing questions

Website problems

Ticketing problems

How will I receive my tickets?
All of our tickets are e-tickets so as soon as you've made your ticket purchase online you will receive an email confirmation which will contain a link to print your tickets.

If you haven't received the email or cannot find it, please email us, and we will have it resent.

What do I do if I don't have a printer?
Ideally we would ask that you make every effort to print your tickets but if you don't have a printer then please go to the front desk on arrival at the venue and give the name you booked under in order to collect your tickets.

Can I get a refund or exchange my tickets?
We don't give refunds but you can exchange your tickets as long as you let us know that you can't come to the event you have booked for prior to the event. It would also be helpful if you let us know which event you would like to attend in its place.

Are my tickets transferable?
Yes, as long as the person attending has a valid ticket or is able to give the booking name at the front desk.

How do I know where the event I'm attending is taking place?
Please check your ticket carefully as it will indicate which venue we are using for the event you are attending. Full details can also be found on the forthcoming events page of the website.

N.B. The Intelligence Squared offices are based in Newcombe House, Notting Hill Gate, but none of our events take place here.

Venues are subject to change and we will notify everyone by email when venues change.

Do you offer concessions?
We only offer student concessions on selected events and tickets are limited.

Can I buy tickets on the door?
It is advisable to purchase a ticket in advance as we do sell out for many of our events. Please call the booking office (020 7792 4830) to check whether tickets will be for sale on the door at the event itself.

Website problems

I am interested in Premium Membership – what does it give me that a free account does not?
IQ² Membership currently gives you priority booking on events; 20% off individual ticket purchases*; access to our archive of written debates and live events; and special offers from partners, such as Prospect Magazine and Phaidon. For more information, or to become a Member, please visit our Membership page.

* This does not include IQ² Debate Season Tickets or conferences, or tickets for partners' events.

I have forgotten my username and/or password.
If you remember your username but have forgotten your password, please go to the Password Reset page. If you can't remember either, please email us and we will track down your details for you.

I have just created a free account but have not received my registration email.
Please email us if you did not receive your registration email and we will activate your account for you.

I am logged in to my Premium Membership but cannot access any Premium content.
If you are definitely logged in to a Membership account but are unable to access content then clearing the cache of your internet browser should resolve the problem. If you are unsure how to do this, please follow the instructions here. Please email us if this does not fix the problem, and we will look into it further.

Do you live stream any of your events?
We live stream the majority of our London events. Events that are live streamed are free to watch – all you need to do is log in with a free account on the website. (If you do not have a free account, you can create one here). The ticket-buying page for each event will change to a live video streaming page in the afternoon before the event. Please go to our live streaming page for more information, including a calendar of upcoming live stream events.

I am logged in to my free account but cannot see the live stream.
If it comes to the evening of a debate that is being live streamed and you are logged in to your account but cannot see the live video, please try clearing your internet browser's cache. If you are unsure how to do this, please follow the steps below.

If you are still unable to see the live stream after following these steps, please email us.

Clearing your browser's cache

A number of problems on the IQ² website can be resolved simply by clearing your internet browser's cache (see above). If you are unsure how to do this, the steps are listed below for the main internet browsers.

Mozilla Firefox Navigate away from the Intelligence Squared page. In the Tools tab of the menu, click Clear recent history. Under Details, make sure Cache is selected. (Unselect the other options if you do not wish to clear them). Under time range, select Everything. Click Clear now.

Internet Explorer Navigate away from the Intelligence Squared page. On the Tools menu, open Internet options. On the General tab, click the Delete button under Browsing History, and select Temporary internet files. (Unselect the other options if you do not wish to clear them). Press the Delete button.

Google Chrome Navigate away from the Intelligence Squared page. Click the Tools button (the spanner icon on your browser menu) and select Options. On the Under the bonnet tab, click the Clear browsing data button and make sure Empty the cache is selected. (Unselect the other options if you do not want to clear them). Click Clear browsing data.

Safari On the Safari menu tab, click Empty Cache. When asked if you really want to clear the cache, click Empty.

Contact Details

Intelligence 2 Ltd
Newcombe House Notting Hill Gate
London
W11 3LQ
United Kingdom

Tel: 020 7792 4830

Events: info@intelligencesquared.com
Website: admin@intelligencesquared.com